Ability to Customise Invoice Email Subject | Voters

Ability to Customise Invoice Email Subject

Queenie Discover Support

Please add a function that lets users customise the Subject line of their Invoice Emails.

This ask is for helping centres who do not have their own Domain Names (e.g. using @gmail.com, @yahoo.com, @xtra.com, etc) to make their bulk Emails appear more credible to avoid invoices from going into Spam, and/or not being received by parents.

4 days ago

Queenie Discover Support

Ticket Details: 
"Is there a way to change the subject line of the invoice emails to say “Private and Confidential”? I have been advised by someone senior in the NZ Defence Force that they had the same issue, and the way they fixed it was by changing the subject line. Google has updated its system and is tightening controls on scammers, so emails are being stopped.
I understand that many other centres are having the same problem. It could be worth trying this change, as it may solve the issue for everyone. Please look into this for me. Parents are not receiving their invoices, and several have even shown me their inboxes and spam folders to prove it."